Terms of Business

Leeds Signature Joinery Contracts Limited
Trading as Leeds Signature Joinery

Last updated: 5 September 2026

These Terms of Business apply to quotations, estimates, orders, contracts and works undertaken by Leeds Signature Joinery Contracts Limited.

Please read them carefully before accepting a quotation or instructing us to commence work.

1. Definitions

In these Terms:

“Company”, “we”, “us” or “our” means Leeds Signature Joinery Contracts Limited, trading as Leeds Signature Joinery.

“Client”, “you” or “your” means the individual, company, organisation or other entity purchasing Goods or Services from us.

“Consumer” means an individual acting wholly or mainly for purposes outside their trade, business, craft or profession.

“Business Client” means a Client acting wholly or mainly for purposes relating to their trade, business, craft or profession.

“Contract” means the agreement between you and us for the supply of Goods and/or Services, incorporating the accepted quotation or estimate, agreed specifications, drawings, variations and these Terms.

“Goods” means products, materials, components, joinery or other items supplied by us, including bespoke or made-to-measure items.

“Services” means joinery, carpentry, installation, construction-related work, design, surveying, project coordination and any other services agreed in the Contract.

“Works” means the Goods and/or Services to be supplied under the Contract.

“Quotation” means our written proposal setting out the anticipated scope and price of the Works.

2. About Us

Leeds Signature Joinery Contracts Limited trades as Leeds Signature Joinery.

Our contact details are:

Address:
8 Kenworthy Garth
Leeds
West Yorkshire
LS16 7QU
United Kingdom

Email: info@signaturejoinery.co.uk
Telephone: 0113 418 2894

3. Quotations and Formation of the Contract

Unless stated otherwise, a quotation is valid for the period specified on the quotation.

A quotation is an offer to undertake the Works described in it and may be withdrawn or amended by us before acceptance.

A Contract is formed when:

• you accept our quotation or otherwise confirm your instruction to proceed; and
• any deposit or initial payment required by us has been received.

Acceptance may be made electronically, in writing or through another method expressly agreed between us.

The Contract consists of:

• our quotation;
• these Terms;
• any agreed drawings, plans or specifications;
• any written variations subsequently agreed; and
• any other document expressly stated to form part of the Contract.

If there is any conflict between these documents, any specifically agreed written variation will take priority, followed by the quotation and then these Terms, unless otherwise stated.

4. Scope of Works

We will carry out the Works described in the quotation and any subsequently agreed written variations.

Anything not expressly included within the quotation should be treated as excluded.

Examples of work which may be excluded unless specifically stated include:

• electrical work;
• plumbing;
• gas work;
• plastering;
• decorating;
• structural engineering;
• building-control fees;
• planning fees;
• asbestos removal;
• specialist surveys;
• removal of concealed defects;
• making good work outside the agreed scope; and
• works by other trades.

Where another trade or specialist is required, this will either be identified in the quotation or discussed with you when the requirement becomes apparent.

5. Client Responsibilities

You are responsible for providing complete and accurate information relevant to the Works.

This includes, where applicable:

• dimensions;
• plans;
• drawings;
• specifications;
• appliance information;
• product details;
• structural information;
• access requirements;
• relevant reports;
• fire-door schedules;
• architectural information; and
• information concerning existing services or building conditions.

You must tell us promptly if any information previously supplied is incorrect or changes.

We are not responsible for loss, delay or additional cost resulting from inaccurate, incomplete or withheld information supplied by you or on your behalf.

6. Measurements and Site Surveys

Where we take final site measurements, our measurements will normally be used for manufacture.

Any dimensions supplied before a final survey may be treated as indicative only unless we have expressly agreed to manufacture from them.

Where you instruct us to manufacture Goods using dimensions supplied by you or a third party without allowing us to verify them, you accept responsibility for the accuracy of those dimensions.

Any additional work required because supplied dimensions or specifications were incorrect may be charged as a variation.

7. Bespoke and Made-to-Measure Goods

Many of the Goods we supply are manufactured or altered specifically for a particular property, opening, design or Client specification.

This may include:

• fitted furniture;
• staircases;
• balustrades;
• cabinetry;
• wardrobes;
• doors;
• panels;
• worktops;
• timber components;
• custom-sized materials; and
• specially ordered finishes or products.

Once bespoke Goods have entered manufacture or non-returnable materials have been ordered, they may have little or no resale value.

Your cancellation rights and any payment due following cancellation are dealt with in Section 18.

Nothing in these Terms removes any statutory rights you may have as a Consumer.

8. Natural Materials and Finishes

Timber and other natural materials vary naturally in:

• colour;
• grain;
• texture;
• figuring;
• knots;
• mineral markings; and
• other characteristics.

Samples, photographs and displays are indicative of general appearance only and cannot guarantee an identical match between individual pieces of natural material.

Natural movement can also occur as timber responds to variations in moisture, humidity and temperature.

Reasonable natural variation is not considered a defect.

Painted, sprayed, stained and other finishes may also vary slightly depending on substrate, lighting, batch and surrounding materials.

9. Existing Property Conditions

Our quotation is normally based on conditions reasonably visible or known when the quotation is prepared.

During work, previously concealed conditions may become apparent, including:

• damaged or inadequate structure;
• rotten timber;
• uneven walls or floors;
• defective substrates;
• hidden pipes or cables;
• unsuitable fixings;
• damp;
• previous poor workmanship;
• asbestos-containing material;
• structural movement; or
• other unexpected conditions.

Unless repairing such conditions is expressly included in our quotation, any additional work required will be treated as a variation.

We will notify you where reasonably practicable before carrying out significant additional work.

10. Access and Working Conditions

You must provide reasonable and safe access to the property and working areas at the agreed times.

Unless otherwise agreed, you are responsible for ensuring:

• the work area is reasonably clear;
• suitable access is available;
• electricity and water are available where reasonably required;
• pets and children are kept safely away from the work area;
• any relevant parking or access arrangements are disclosed;
• we are informed of known hazards; and
• any necessary permissions for access have been obtained.

If we are unable to work because reasonable access has not been provided, we may charge reasonable costs arising from the delay, including labour or rescheduling costs.

11. Health and Safety

We reserve the right to suspend or refuse work where we reasonably believe site conditions present a material health or safety risk.

You must inform us of any known hazards before work begins, including known or suspected:

• asbestos;
• hazardous materials;
• unsafe structures;
• electrical hazards;
• contaminated areas; or
• other risks relevant to the Works.

Work may be suspended until the relevant risk has been adequately addressed.

12. Price

The Contract price will be the amount stated in our accepted quotation, subject to:

• agreed variations;
• provisional sums;
• unforeseen conditions;
• changes requested by you;
• inaccurate information supplied to us; and
• any other adjustment expressly permitted by the Contract.

Unless stated otherwise, prices will specify whether VAT is included or added separately.

Where applicable, VAT will be charged at the legally applicable rate.

13. Deposits and Advance Payments

We may require a deposit or advance payment before:

• reserving installation dates;
• commencing design or planning work;
• ordering materials; or
• beginning manufacture.

The amount required will be shown in the quotation or payment schedule.

Deposits and advance payments are payments on account of the Contract price.

For Consumer contracts, any amount retained following cancellation will be limited to amounts which we are lawfully entitled to retain, taking account of work performed, materials committed, bespoke Goods manufactured and losses reasonably resulting from the cancellation.

We will not rely on a term requiring automatic forfeiture of an amount where doing so would be unlawful or unfair.

14. Payment Schedule

The payment schedule for each project will be stated in the quotation.

Depending on the Works, payments may include:

• an initial deposit;
• design or procurement payments;
• manufacturing payments;
• stage payments;
• payments on delivery;
• payments on substantial completion; and
• a final balance.

Unless otherwise expressly agreed, invoices are payable by the due date shown on the invoice.

You must not unreasonably withhold payment of an undisputed amount because of a separate disputed item.

Where a genuine defect or outstanding item exists, the parties should seek to agree a reasonable value attributable to that item rather than withholding the entire Contract balance.

15. Late Payment

Business Clients

For Business Clients, we reserve all rights available under the Late Payment of Commercial Debts (Interest) Act 1998, including the right where applicable to claim statutory interest, fixed compensation and reasonable recovery costs.

Statutory late-payment interest for qualifying business-to-business debts is currently 8 percentage points above the Bank of England base rate.

Consumers

For Consumer contracts, any interest or recovery costs claimed in respect of overdue sums will only be charged where legally permissible, reasonable and clearly communicated.

Nothing in this clause limits any right we may have to recover a debt lawfully due.

16. Variations and Additional Work

A variation occurs where the agreed Works change after the Contract has been formed.

Variations may arise because:

• you request additional or different work;
• designs or specifications change;
• additional materials are required;
• site conditions differ from those reasonably expected;
• information supplied to us proves incorrect;
• another trade alters the conditions affecting our work; or
• additional work becomes reasonably necessary.

Where reasonably practicable, we will explain the effect of a proposed variation on price and timing before proceeding.

Minor variations required to complete the Works safely or properly may sometimes need to be dealt with immediately.

Additional work will be charged at the amount agreed or, where no fixed amount was agreed, at a reasonable price having regard to labour, materials and other costs involved.

17. Changes Requested After Manufacture

Where you request a change after materials have been ordered or manufacture has begun, we will advise whether the change is reasonably possible.

You will be responsible for reasonable additional costs arising from the change, which may include:

• wasted materials;
• replacement materials;
• additional design work;
• additional manufacturing time;
• additional labour;
• supplier cancellation charges; and
• rescheduling.

18. Cancellation by the Client

Cancellation must be communicated to us as soon as reasonably possible.

Consumer statutory cancellation rights

Where a Consumer Contract is entered into online, by telephone, in the Consumer’s home or otherwise away from our business premises, statutory cancellation rights may apply.

Where applicable, these rights will be provided in accordance with the Consumer Contracts Regulations.

Certain genuinely bespoke or personalised Goods made to a Consumer’s specification can fall outside the usual cooling-off cancellation right. However, merely assembling something after an order does not automatically make it bespoke; whether the exception applies depends on the nature of the Goods.

Where a Consumer asks us to begin supplying Services during an applicable cancellation period, we may require an express request confirming that we may start work.

If the Consumer subsequently exercises a statutory right to cancel after requesting early performance, the Consumer may be required to pay an appropriate proportion for Services already provided where permitted by law.

Cancellation outside statutory cancellation rights

If you cancel after any applicable statutory cancellation period has expired, or where no statutory cancellation right applies, you will be responsible for our reasonable losses caused by cancellation.

These may include:

• work already completed;
• design and planning already undertaken;
• materials already purchased;
• materials which cannot reasonably be returned;
• bespoke Goods already manufactured or partly manufactured;
• supplier cancellation charges;
• reasonable labour commitments; and
• other losses directly resulting from cancellation.

We will take reasonable steps to reduce avoidable losses.

Any amount retained or charged will be reasonable and proportionate to the loss resulting from cancellation.

19. Cancellation or Suspension by Us

We may suspend or terminate the Contract where there is a serious reason to do so, including where:

• payments remain materially overdue;
• you materially breach the Contract;
• you repeatedly prevent us from carrying out the Works;
• safe working conditions are not provided;
• you act abusively or threateningly toward our staff or contractors;
• required access is repeatedly unavailable;
• continuing the Works would be unlawful; or
• another serious circumstance makes continued performance unreasonable.

Where practicable, we will give you reasonable notice and an opportunity to remedy the issue before termination.

If the Contract ends, you remain responsible for amounts properly due for Goods supplied, work undertaken and reasonable costs incurred up to the termination date.

If we terminate a Consumer Contract without fault on your part, your statutory rights remain unaffected.

20. Project Dates and Programme

Any commencement date, completion date or duration we provide is given in good faith.

Unless expressly agreed otherwise in writing, dates are estimates rather than guarantees and time is not of the essence.

Project dates may change because of matters including:

• material availability;
• supplier delays;
• weather;
• illness;
• delays by other trades;
• changes requested by the Client;
• unforeseen building conditions;
• access issues;
• statutory approvals; or
• circumstances beyond our reasonable control.

We will take reasonable steps to keep you informed of significant changes to the programme.

Nothing in this clause removes any rights a Consumer may have under applicable law relating to performance within an agreed or reasonable time. Consumer services are subject to statutory requirements concerning reasonable care and skill and, where no time is fixed, performance within a reasonable time.

21. Delays Outside Our Control

We will not be responsible for delay caused by events outside our reasonable control.

Where such an event occurs, we will take reasonable steps to minimise its effect and resume the Works as soon as reasonably practicable.

If the delay becomes substantial, either party may have rights to end the Contract depending on the circumstances and applicable law.

22. Materials and Availability

Materials may occasionally become:

• unavailable;
• discontinued;
• subject to substantial lead-time changes; or
• replaced by manufacturers.

If an agreed product becomes unavailable, we will discuss suitable alternatives with you.

We will not substitute a materially different product without obtaining agreement where the difference is significant to the appearance, functionality or price of the Works.

23. Client-Supplied Materials and Products

Where you supply materials, appliances, fixtures or other products for installation by us, you are responsible for ensuring they are:

• suitable for the intended purpose;
• complete;
• undamaged;
• available when required; and
• compatible with the intended installation.

Unless damage results from our failure to exercise reasonable care and skill, we are not responsible for faults inherent in Client-supplied products.

Additional labour resulting from missing, defective or incompatible Client-supplied products may be chargeable.

24. Installation and Tolerances

Joinery and construction work takes place within real buildings, which may not be perfectly level, square, straight or plumb.

Reasonable tolerances may therefore be required to accommodate existing building conditions and the properties of the materials being used.

Small variations that do not materially affect appearance, safety or proper function will not normally constitute defects.

This clause does not affect a Consumer’s statutory right for services to be performed with reasonable care and skill.

25. Completion and Snagging

On or around completion, you should notify us of any reasonably apparent items that you believe require attention.

We will inspect reported items and, where they are our responsibility, rectify them within a reasonable period.

Minor snagging items which do not prevent normal use of the Works will not ordinarily mean the Works are incomplete for payment purposes.

You must provide reasonable access for us to inspect and rectify legitimate defects.

26. Defects and Warranty

We stand behind the quality of our workmanship.

Where stated in the quotation or project documentation, we may provide a workmanship warranty for a specified period.

Any contractual warranty is additional to, and does not replace, statutory rights available to Consumers.

For Consumers, Goods must satisfy statutory requirements including being of satisfactory quality, fit for purpose where applicable and as described, while Services must be carried out with reasonable care and skill. These rights cannot simply be excluded by contract.

A workmanship warranty will not normally cover defects arising from:

• fair wear and tear;
• misuse;
• accidental damage;
• failure to maintain the Works appropriately;
• alterations carried out by others;
• movement or defects in the existing building;
• excessive moisture or humidity;
• leaks or water ingress not caused by our Works;
• inherent characteristics of natural materials; or
• defects in Client-supplied materials.

27. Opportunity to Inspect and Remedy

If you believe our Works are defective, you should notify us promptly and provide reasonable details of the issue.

You must give us a reasonable opportunity to inspect the alleged defect and, where appropriate, put matters right.

You should not normally instruct another contractor to alter or rectify our Works without first giving us a reasonable opportunity to inspect and remedy the issue, except where urgent action is reasonably required to prevent damage, danger or further loss.

This does not restrict any statutory remedy available to a Consumer.

28. Ownership of Goods

Where legally permissible, title to unfixed Goods supplied by us remains with the Company until payment for those Goods has been received in full.

Once Goods are permanently incorporated into a property, legal ownership issues may be affected by property law and this clause should not be interpreted as giving us any right to remove Goods where doing so would be unlawful.

Risk in Goods will pass in accordance with applicable law and the circumstances of delivery and installation.

29. Designs, Drawings and Intellectual Property

Unless otherwise agreed in writing, copyright and other intellectual property rights in drawings, designs, renderings, specifications and other materials created by us remain with Leeds Signature Joinery Contracts Limited.

Once amounts properly due have been paid, you may use those materials for the project for which they were supplied.

You must not reproduce, commercially exploit or provide our proprietary designs to another manufacturer or contractor for manufacture without our written permission, except where you have a legal right to do so.

30. Photographs and Portfolio Use

We may ask for permission to photograph completed Works for our portfolio, website, social media or marketing.

Where photographs would clearly identify you, reveal sensitive information or materially identify a private property in a way that raises privacy concerns, we will handle that information in accordance with our Privacy Policy and applicable data protection law.

Where you expressly ask us not to use project photographs publicly, we will respect that request.

31. Liability

Nothing in these Terms excludes or restricts liability where it would be unlawful to do so.

In particular, nothing excludes liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation; or
• liability which cannot legally be excluded or limited.

Nothing in these Terms restricts statutory rights available to Consumers.

Business Clients

For Business Clients only, subject to applicable law and unless otherwise expressly agreed, we will not be liable for indirect or consequential loss, loss of profit, loss of business, loss of opportunity or similar commercial losses that were not reasonably foreseeable as a direct result of our breach.

Any limitation of liability will be subject to the applicable legal test of reasonableness.

32. Damage to Existing Property

We will exercise reasonable care when carrying out work.

Some minor disturbance can be unavoidable during joinery and building work, including reasonable disruption to existing decorations adjacent to the Works.

Unless making good or redecorating is included in our quotation, decorative making good may be excluded.

We remain responsible for damage caused by a failure to exercise reasonable care and skill, subject to applicable law.

33. Services and Utilities

You should tell us about the known location of concealed electrical cables, pipework and other services where relevant.

We will take reasonable care when working, but we cannot guarantee identification of services which are concealed and not reasonably detectable.

Where appropriate, additional investigation or specialist attendance may be required.

34. Planning Permission, Building Regulations and Other Approvals

Unless expressly included in our quotation, you are responsible for obtaining any necessary:

• planning permission;
• building-regulation approval;
• listed-building consent;
• landlord consent;
• freeholder consent;
• party-wall arrangements; or
• other regulatory or property permission.

We may assist with information relating to the Works but do not warrant that permission will be granted.

Where we expressly agree to manage a particular approval, the scope of that service will be stated separately.

35. Fire Doors and Regulated Work

Where we undertake fire-door or other specification-sensitive work, the Works will be carried out according to the scope and information provided or agreed for the project.

Responsibility for the overall fire strategy, fire-risk assessment, design specification or statutory compliance of the building remains with the person legally responsible for those matters unless we have expressly contracted to provide a particular professional service.

Nothing in this clause reduces our obligation to exercise reasonable care and skill in carrying out the Works we have agreed to perform.

36. Subcontractors

We may use suitably selected employees, subcontractors, specialists or other trades to carry out parts of the Works.

Where they are engaged by us as part of our Contract with you, we remain responsible for performing our contractual obligations subject to these Terms.

37. Complaints

If you are dissatisfied with our work or service, please contact us as soon as reasonably possible so that we have an opportunity to investigate and resolve the matter.

Complaints can be sent to:

Email: info@signaturejoinery.co.uk

We aim to deal with complaints fairly and within a reasonable period.

38. Consumer Rights

If you are a Consumer, nothing in these Terms affects your statutory rights.

Consumer Goods must meet statutory standards including being as described, satisfactory quality and fit for purpose where applicable, and services must be performed with reasonable care and skill.

If any provision of these Terms conflicts with a mandatory statutory Consumer right, the statutory right will prevail.

39. Business Clients

Where the Client is a Business Client, the parties acknowledge that the Contract is entered into in the course of business.

Any provisions applying specifically to Consumers will not apply to the extent they are legally restricted to Consumer contracts.

Nothing prevents the parties from agreeing project-specific commercial terms in writing.

40. Notices and Communications

Contractual notices may be given by email or in writing using the contact information normally used between the parties.

You are responsible for ensuring that your contact details remain current.

Ordinary project communications may also take place by telephone, text message or other agreed messaging platform.

41. No Waiver

If either party does not immediately enforce a right under the Contract, that does not mean the right has been waived.

A waiver of one breach does not constitute a waiver of any later breach.

42. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be treated as modified to the minimum extent necessary or, where modification is not possible, removed.

The remainder of the Terms will continue in effect.

43. Third-Party Rights

Unless expressly stated otherwise, a person who is not a party to the Contract has no right to enforce its terms under the Contracts (Rights of Third Parties) Act 1999.

44. Entire Agreement

The Contract records the agreement between the parties concerning the Works.

For Business Clients, the Contract supersedes prior discussions and representations relating to the same subject matter, except in cases of fraud or where exclusion would otherwise be unlawful.

For Consumers, nothing in this clause excludes rights arising from information or representations which the law treats as binding.

45. Variation of These Terms

Project-specific changes to the Contract must be agreed between us.

We will not retrospectively change the Terms applying to an existing Contract without agreement where doing so would adversely affect your contractual rights.

We may update the standard version of these Terms from time to time for future Contracts.

46. Governing Law and Jurisdiction

These Terms and the Contract are governed by the laws of England and Wales.

If you are a Consumer, you will retain any rights you have under applicable law concerning where legal proceedings may be brought.

For Business Clients, the courts of England and Wales will have exclusive jurisdiction unless otherwise agreed in writing.