Privacy Policy

Last updated: 5 September 2026

Leeds Signature Joinery Contracts Limited, trading as Leeds Signature Joinery (“we”, “us” or “our”), is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request a quotation, become a customer, work with us as a supplier or subcontractor, or otherwise interact with our business.

For the purposes of UK data protection law, including the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018, Leeds Signature Joinery Contracts Limited is the controller of the personal information described in this policy.

1. Who We Are

Leeds Signature Joinery Contracts Limited
Trading as Leeds Signature Joinery

Address:
8 Kenworthy Garth
Leeds
West Yorkshire
LS16 7QU
United Kingdom

We provide joinery, carpentry and associated project services to homeowners, businesses and property professionals across Leeds, West Yorkshire and surrounding areas.

For questions concerning this Privacy Policy or the way we handle your personal information, please contact us:

Email: info@signaturejoinery.co.uk
Telephone: 0113 418 2894

2. Personal Information We May Collect

The information we collect depends on how you interact with us.

We may collect and process the following categories of personal information.

Contact Information

This may include:

• Your name
• Email address
• Telephone or mobile number
• Postal or project address
• Business or company name, where applicable

Enquiry and Project Information

When you contact us about a potential project, we may collect information such as:

• The type of work you are considering
• Details and descriptions of the proposed project
• Property or project location
• Measurements, dimensions or specifications
• Plans, drawings or schedules
• Photographs or videos supplied by you
• Your preferred materials, finishes or designs
• Budget or quotation information
• Proposed project dates and availability
• Communications relating to the enquiry or project

Customer and Contractual Information

If you engage Leeds Signature Joinery to undertake work, we may also process information relating to:

• Quotations and estimates
• Contracts and agreed works
• Variations to works
• Invoices and payments
• Project schedules
• Site information
• Guarantees or warranties
• Customer service enquiries
• Complaints or disputes
• Records relating to work we have undertaken

Financial Information

Where necessary for transactions or accounting purposes, we may process information relating to payments, invoices and financial transactions.

We do not generally need to store complete payment-card details ourselves where payments are handled through a bank, payment provider or other third-party payment service.

Website and Technical Information

When you use our website, certain technical information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Time and date of visits
• How you navigate through the website
• Referring website or source
• Approximate location derived from technical information
• Cookie and consent preferences

Where we use analytics technologies, this information may be used to understand website traffic, performance and how visitors interact with our website.

For further information, please see our Cookie Policy.

3. How We Collect Personal Information

We may collect information directly from you when you:

• Complete an enquiry or contact form on our website
• Request a quotation or estimate
• Telephone, email or message us
• Communicate with us through social media or messaging services
• Meet us in person
• Arrange a site visit
• Supply photographs, drawings, plans or specifications
• Enter into a contract with us
• Purchase goods or services from us
• Make a payment
• Leave a review or provide feedback
• Apply to work with us
• Act as a supplier, contractor or subcontractor

We may also receive information from third parties where appropriate, for example from a contractor, architect, designer, property professional, managing agent or another person involved with a project.

Certain technical information may be collected automatically when you use our website.

4. How We Use Your Personal Information

We may use personal information to:

• Respond to enquiries
• Discuss proposed projects
• Arrange site visits
• Prepare quotations and estimates
• Assess project requirements
• Communicate with customers about their projects
• Schedule and manage work
• Purchase or arrange materials
• Coordinate subcontractors or other trades where necessary
• Deliver our contractual obligations
• Issue invoices and process payments
• Maintain accounting and business records
• Provide aftercare
• Handle warranties, guarantees, complaints or disputes
• Improve our services
• Operate, maintain and improve our website
• Monitor website performance and usage
• Protect our website and business against misuse or security threats
• Comply with legal, regulatory, tax and accounting obligations
• Establish, exercise or defend legal claims

We will not use your personal information for purposes that are incompatible with the purposes for which it was originally collected unless permitted or required by law.

5. Our Lawful Bases for Processing

UK data protection law requires us to have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on one or more of the following bases.

Contract

We may process your information where it is necessary to take steps at your request before entering into a contract or to perform a contract with you.

For example, this may include responding to a request for a quotation, arranging work, managing a project or communicating with you about services you have ordered.

Legitimate Interests

We may process information where necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.

This can include:

• Responding to business enquiries
• Managing customer relationships
• Maintaining appropriate business records
• Improving our website and services
• Protecting our business and website
• Managing and defending legal claims

Legal Obligation

We may process and retain information where necessary to comply with legal obligations, including tax, accounting and regulatory requirements.

Consent

Where required, we may process information based on your consent.

This may apply, for example, to certain cookies, analytics technologies or electronic marketing communications.

Where processing relies on consent, you may withdraw that consent at any time.

Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

6. Website Enquiry Forms

When you submit an enquiry through our website, we may collect information including your:

• Name
• Email address
• Telephone number
• Project type
• Project details
• Any other information you voluntarily provide

We use this information primarily to understand your enquiry, contact you about your proposed project and, where appropriate, prepare or discuss a quotation.

Please avoid submitting sensitive personal information through our website forms unless it is genuinely necessary for your enquiry.

7. Photographs, Plans and Project Information

During an enquiry or project, you may provide us with photographs, videos, drawings, plans, measurements or other information relating to a property.

We may retain this information where reasonably necessary to prepare quotations, plan works, deliver the project, maintain project records or respond to subsequent questions about completed work.

We may also take photographs of our work during or following a project for project records, quality control or portfolio purposes.

Where photographs or other material identify an individual or reveal information that constitutes personal data, we will handle that information in accordance with applicable data protection requirements.

Where appropriate, we will seek permission before using identifiable customer information or private material for promotional purposes.

8. Reviews and Testimonials

If you voluntarily provide a review or testimonial, or publish a review about Leeds Signature Joinery on a public review platform, we may display or refer to that review on our website or other business channels where permitted.

This may include your name or the name publicly associated with the review.

Where a review has been published publicly through a third-party platform, that platform’s own privacy terms will also apply.

9. Sharing Your Personal Information

We do not sell your personal information.

We may share personal information with trusted third parties where reasonably necessary for the operation of our business or delivery of our services.

These may include:

• Accountants and professional advisers
• IT and website service providers
• Website hosting providers
• Email providers
• Cloud storage and business software providers
• Payment processors and banks
• Suppliers and merchants
• Contractors, subcontractors and other trades involved in a project
• Delivery and logistics providers
• Professional consultants involved in a project
• Insurers
• Legal advisers
• Government bodies, regulators or law enforcement agencies where required by law

We aim to disclose only the information reasonably necessary for the relevant purpose.

Where third parties process personal information on our behalf, we expect them to handle that information appropriately and in accordance with applicable data protection requirements.

10. Third-Party Services and Websites

Our website may contain links to, or functionality provided by, third-party websites and services.

These may include services provided by organisations such as Google, social media platforms, review platforms or other online service providers.

Third-party websites and services operate under their own privacy policies. We are not responsible for the privacy practices of independent third-party websites.

We recommend reviewing the privacy information provided by any third-party service you choose to use.

11. Cookies and Analytics

Our website may use cookies and similar technologies to operate correctly, remember preferences and understand how visitors use the website.

Where applicable, we may use analytics services such as Google Analytics to understand website traffic and performance.

Where consent is required, non-essential cookies and similar technologies will only be used after the appropriate consent has been obtained.

Further information is available in our Cookie Policy.

12. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including satisfying legal, accounting, tax, contractual and reporting requirements.

Retention periods therefore vary depending on the type of information.

For example, we may retain:

• Enquiry information for a reasonable period following an enquiry
• Customer and project records for as long as reasonably necessary for contractual, warranty, insurance or legal purposes
• Financial and accounting records for the periods required by applicable UK law
• Records relating to disputes or legal claims for as long as reasonably necessary to establish, exercise or defend those claims

When information is no longer required, we may securely delete, anonymise or otherwise dispose of it.

13. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access
• Accidental loss
• Misuse
• Alteration
• Disclosure
• Destruction

These measures may include appropriate access controls, password protection, secure hosting, software security measures and restricting access to information to those who reasonably require it.

However, no website, email system or internet transmission can be guaranteed to be completely secure.

14. International Transfers

Some of the technology and service providers we use may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps where required to ensure that the transfer is made in accordance with applicable UK data protection law.

Depending on the circumstances, this may include reliance on an adequacy decision, approved contractual safeguards or another legally recognised transfer mechanism.

15. Marketing Communications

We may contact existing or prospective customers about our services where we have an appropriate lawful basis to do so.

Where consent is legally required for a particular form of direct marketing, we will obtain that consent.

You can ask us to stop sending marketing communications at any time by contacting us or using any unsubscribe mechanism provided in the communication.

We will not sell your contact information to third parties for their own marketing purposes.

16. Your Data Protection Rights

Depending on the circumstances, UK data protection law gives you a number of rights regarding your personal information.

These may include the right to:

Access

Request information about the personal data we hold about you and obtain a copy of that information.

Rectification

Ask us to correct inaccurate or incomplete personal information.

Erasure

Ask us to delete your personal information in certain circumstances.

This right is not absolute, and we may need to retain certain information where there is a lawful reason or legal obligation to do so.

Restriction

Ask us to restrict the way we process your information in certain circumstances.

Object

Object to certain processing based on legitimate interests and to the use of your information for direct marketing.

Data Portability

In certain circumstances, request that personal information you have provided to us be supplied in a structured, commonly used and machine-readable format or transferred to another organisation.

Withdraw Consent

Where we rely on your consent, you may withdraw it at any time.

You will not normally be required to pay a fee to exercise your data protection rights.

We may need to request information from you to confirm your identity before responding to certain requests.

17. Children’s Privacy

Our website and services are not directed specifically at children, and we do not intentionally use the website to collect personal information from children.

If you believe that a child has provided personal information to us inappropriately, please contact us.

18. Personal Data Breaches

If a personal data breach occurs, we will assess the circumstances and take appropriate action in accordance with applicable data protection requirements.

Where legally required, this may include notifying the Information Commissioner’s Office and affected individuals.

19. Complaints

If you have concerns about how we use your personal information, we encourage you to contact us first so that we can investigate the matter.

You also have the right to raise a complaint with the Information Commissioner’s Office (ICO), the UK’s independent regulator for data protection.

Further information about your data protection rights and making a complaint is available from the ICO.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or legal requirements.

When we make changes, the revised policy will be published on this page and the “Last updated” date will be changed accordingly.

We recommend reviewing this page periodically.

21. Contact Us

If you have questions about this Privacy Policy, wish to exercise your data protection rights or have concerns about how your personal information is being handled, please contact:

Leeds Signature Joinery Contracts Limited
Trading as Leeds Signature Joinery

Address:
8 Kenworthy Garth
Leeds
West Yorkshire
LS16 7QU
United Kingdom

Email: info@signaturejoinery.co.uk
Telephone: 0113 418 2894