Delivery & Shipping Policy
Last updated: 5 September 2026
This Delivery & Shipping Policy applies to products purchased through the Leeds Signature Joinery online shop.
Leeds Signature Joinery is operated by Leeds Signature Joinery Contracts Limited. This policy explains our delivery arrangements, estimated timescales, charges and what to do if there is a problem with your delivery.
1. Delivery Areas
We currently deliver to addresses within the United Kingdom, subject to product availability and any delivery restrictions shown during checkout.
Certain large, heavy, fragile or made-to-order products may have restricted delivery areas or require a specialist delivery service.
Where we are unable to deliver a particular product to your address, we will let you know before dispatch and arrange an appropriate alternative or refund where necessary.
2. Delivery Charges
Delivery charges vary depending on the products ordered, their size and weight, the delivery address and the delivery service required.
The applicable delivery charge will be displayed during checkout before you complete your purchase.
Some products may qualify for free delivery where this is stated on the product page or during checkout.
Large, heavy or specialist items may be subject to additional delivery charges.
3. Delivery Times
Estimated delivery times will normally be displayed on the relevant product page, during checkout or in your order confirmation.
Delivery times depend on whether the product is:
- In stock
- Made to order
- Bespoke or personalised
- Oversized or heavy
- Delivered using a specialist carrier
Any delivery dates or timescales provided are estimates unless we expressly agree otherwise.
We will make reasonable efforts to deliver your order within the stated timeframe and will contact you if we become aware of a significant delay.
4. In-Stock Products
In-stock products will normally be prepared for dispatch as soon as reasonably practicable after your order and payment have been confirmed.
The estimated dispatch and delivery period applicable to the product will be shown on the website where available.
Orders containing multiple products may arrive in more than one delivery.
5. Made-to-Order Products
Some products available through our Shop may be manufactured or prepared after an order is placed.
These products will generally have longer lead times than stocked products.
An estimated manufacturing or dispatch period will be shown on the product page where applicable.
Please consider these lead times before placing an order, particularly where the product is required by a specific date.
6. Bespoke and Personalised Products
Products manufactured to your specifications or clearly personalised for you may require additional manufacturing time.
You are responsible for checking that any dimensions, wording, finish selections, specifications or other information you provide when ordering is accurate.
Once manufacture of a bespoke or personalised product has begun, changes may not be possible.
Different cancellation and return rights may also apply to genuinely bespoke or personalised products. Please see our Returns & Refunds Policy and Terms & Conditions for further information.
Nothing in this policy affects your statutory rights.
7. Order Processing
Orders are processed after successful payment and any required order information has been received.
We may contact you if we require additional information before an order can be manufactured or dispatched.
Delays in receiving information required from you may affect the estimated delivery date.
8. Dispatch
Once your order has been dispatched, we may send you a dispatch confirmation by email.
Where tracking information is available, this may also be provided.
Not every delivery service provides live tracking.
9. Delivery Providers
Depending on the size, weight and nature of your order, delivery may be undertaken by:
- A parcel courier
- A postal service
- A specialist carrier
- A furniture or oversized-goods delivery provider
- Leeds Signature Joinery’s own delivery service
We select the delivery method appropriate to the products ordered.
10. Delivery Address
You are responsible for providing a complete and accurate delivery address when placing your order.
Please check your delivery details carefully before completing your purchase.
If you discover an error after placing your order, contact us as soon as possible.
We cannot guarantee that a delivery address can be changed after an order has been dispatched.
11. Large and Heavy Products
Some products may require specialist delivery because of their size, weight or nature.
Where applicable, this will be indicated on the product page or communicated to you before delivery.
You are responsible for ensuring that reasonable access is available to the delivery address.
For particularly large items, you should consider access restrictions such as narrow roads, gates, entrances, stairs or other obstacles before ordering.
If you are uncertain whether an item can be delivered to your property, please contact us before placing your order.
12. Receiving Your Delivery
Where a delivery requires somebody to be present, you are responsible for ensuring that an appropriate person is available to accept the order.
Depending on the carrier and delivery service, a signature or other confirmation of delivery may be required.
Please inspect packages for obvious signs of significant damage when reasonably possible.
13. Missed Deliveries
If a delivery attempt is unsuccessful, the carrier may:
- Attempt delivery again
- Leave instructions for rearranging delivery
- Deliver the parcel to an appropriate collection point
- Return the order to us
The available options depend on the carrier and delivery service.
Where an order is returned to us because an incorrect address was provided, delivery was repeatedly refused or reasonable attempts to deliver could not be completed, we may charge reasonable additional delivery costs where legally permitted.
14. Damaged Deliveries
If your order arrives damaged, please contact us as soon as reasonably possible.
Where possible, please provide:
- Your order number
- A description of the damage
- Photographs of the damaged product
- Photographs of the packaging
Please retain the product and packaging while we investigate the issue.
We will arrange an appropriate remedy where required, which may include replacement, repair, refund or another remedy available under applicable consumer law.
15. Missing or Incomplete Orders
If an item is missing from your delivery, please first check whether your order has been dispatched in multiple consignments.
If you believe part or all of your order is missing, please contact us with your order number and details of the missing item.
We will investigate the delivery with the relevant carrier where necessary.
16. Incorrect Products
If you receive a product that is different from the product you ordered, please contact us as soon as reasonably possible.
We may ask you to provide photographs or other information so that we can investigate the error and arrange the appropriate remedy.
Where we have supplied an incorrect product, we will be responsible for arranging an appropriate correction in accordance with your legal rights.
17. Delivery Delays
Occasionally, deliveries may be delayed because of circumstances such as:
- Courier disruption
- Severe weather
- Road closures
- High seasonal demand
- Supplier delays
- Manufacturing delays
- Transport disruption
- Events outside our reasonable control
If we become aware of a significant delay affecting your order, we will take reasonable steps to keep you informed.
Nothing in this section limits any statutory rights you may have concerning delayed delivery.
18. Collection
Certain products may be available for collection where this option is offered during checkout or agreed with us directly.
We will contact you when your order is ready for collection.
Please do not attend to collect an order until you have received confirmation that it is ready.
You may be asked to provide your order confirmation or another reasonable form of identification when collecting an order.
19. Risk in Goods
For Consumer orders, responsibility for Goods will pass to you in accordance with applicable consumer law.
Where we arrange delivery, Goods generally remain at our risk until they come into your physical possession, or the possession of a person you have identified to receive them, subject to the applicable law.
Different rules may apply if you independently appoint a carrier that we did not offer as a delivery option.
20. International Delivery
Unless specifically stated otherwise on our website or during checkout, we do not currently offer standard international delivery.
If international delivery becomes available for particular products, additional delivery charges, customs requirements, taxes or import duties may apply and will be dealt with as appropriate for that order.
21. Returns
This policy deals primarily with delivery and shipping.
For information about cancelling an order, returning a product, faulty Goods or obtaining a refund, please see our Returns & Refunds Policy.
22. Your Consumer Rights
Nothing in this Delivery & Shipping Policy excludes or limits any rights or remedies available to you under applicable UK consumer law.
Where there is a conflict between this policy and a mandatory statutory right, your statutory rights will apply.
23. Contact Us
If you have a question about delivery or an existing Shop order, please contact:
Leeds Signature Joinery Contracts Limited
Trading as Leeds Signature Joinery
8 Kenworthy Garth
Leeds
West Yorkshire
LS16 7QU
United Kingdom
Email: info@signaturejoinery.co.uk
Telephone: 0113 418 2894